Company
Client Area
Payment Options
Terms & Conditions
Acceptable Use Policy
Privacy Policy
Support Area
Contact
 
$1/month Web Hosting!
Free Domain Name Registration For Life!
Email:
Password:
Another Satisfied Customer:
"I am so happy with the functionality of my site. It’s easy to work. Thanks for doing a really great job. Cheers."
Shane Hobbins
Long Grass Clothing
Blue Canary Pty Ltd (ACN: 109 053 081)

This is Blue Canary's Privacy Policy available at URL: www.bluecanary.com.au/privacypolicy.html. It applies for both clients and users of our web site. We require that all our clients agree to abide by our Privacy Policy as part of our terms of trade.

Our Commitment
  1. We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. Blue Canary has therefore adopted data protection policies with respect to your privacy and security.
  2. We are committed to preserving and respecting your privacy and complying with the National Privacy Principles embodied in the new Privacy Act which came into effect in December 2001.
  3. In order to ensure that we meet and maintain our Privacy standards, we have appointed a Privacy Compliance Officer. Should you wish to contact us in relation to Privacy, please email us at legal@bluecanary.com.au.
Information Collected

We collect different information about you at different times.

  1. When you make an inquiry, sign up or contact Blue Canary for our services, we request information such as name, address, telephone number, domain name, credit card details, business details (business name, ABN) and any other personal information required to provide the services.
  2. We may also collect personal information (such as contact details) about persons who are not our clients, including former clients, persons who enter competitions and persons who provide personal information about others (for example, when referring clients to us).
  3. We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
  4. We do not collect sensitive information such as your race, religion, beliefs or sexual preference except where you have consented or where we are permitted or required by law to do so.
  5. If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of products and services.
  6. You may stop the delivery of future promotional email from Blue Canary by following the specific instructions in the email you receive. These instructions will tell you how to remove your email address from our promotional email list.

Non-Identifying Information
  1. To improve our performance, we do operate statistics gathering software on our web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software.
  2. We make use of "cookies" technology on our web site. We use cookies to improve the functionality of our web site, not to store any of your personal information. Cookies cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time, but if you disable this feature you may not be able to access all of the functionality of our web site.
Use of Personal Information

We use your personal information:

  1. to identify you so that we can provide services to you;
  2. administer our provisions of services (such as sending you bills and collecting amounts owed);
  3. for billing and credit control purposes;
  4. to monitor and address complaints, other feedback, and to resolve disputes;
  5. to improve the services we provide to you and to inform you about any improvements or changes in services;
  6. for technical support purposes;
  7. for sales support and product upgrades (in the form of newsletters, surveys);
  8. to market other services that we or third parties offer;
  9. to monitor your compliance with our Acceptable Use Policy and other terms and conditions of supply;
  10. to comply with our reporting and legal obligations;

Disclosure of Personal Information

Generally, we will not disclose personal information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you.

We will disclose your personal information, without notice or your consent, only if:
  1. we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
  2. to protect and defend the rights or property of Blue Canary;
  3. if we sell our business or part of it;
  4. in extreme circumstances, to protect the personal safety of users of Blue Canary's services, its web site, our staff or the public.
Accessing and Updating Personal Information
  1. We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date.
  2. You can access and correct some of the personal information (such as contact details) that we hold about you by securely logging in to our web site.
  3. If you wish to access the information we hold about you, please send an email to our Privacy Compliance Officer at legal@bluecanary.com.au and we will respond to you within 30 days. A handling fee may be payable so that we can obtain the information you require.
  4. If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.
  5. You can also request that incorrect information about you be corrected or deleted.
Security
  1. We take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
  2. You should be aware that the Internet is not a secure environment. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders. If you use the Internet to send us information, including your email address, it is sent at your own risk.
  3. If you do not wish to provide your credit card details over the Internet when paying for a product/service you can download and complete the "Print and Fax Order Form" from our website.
Updating our Privacy Statement

We may revise or update our privacy statement from time to time. Should we do so, we will update the policy on our web site. We will inform all of our clients when this occurs via email to their primary email account.

Complaints and further information

If you have a complaint about any aspect of our privacy procedures or would like further information please contact our Privacy Compliance Officer at legal@bluecanary.com.au. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.

 
Copyright © 2003-2009 Blue Canary Pty Ltd ACN 109 053 081